Chief Operating Officer (COO) Job Posting
Updated: Aug 12, 2020
About Cheyanna’s Champions 4 Children (CC4C)
CC4C builds and supports teams around families with children with rare and undiagnosed conditions. Each year, CC4C welcomes 12 new families, matching the children with a high school team and providing financial assistance and family-focused health and wellness programs. CC4C provides additional outreach, support, and resources thanks to our staff, board members and volunteers. CC4C has served over 100 families and enthusiastically works to reach the high demand of serving more.
As CC4C prepares to welcome our new Executive Director, we are excited for our next steps and continued development. Living our core values of teamwork, inspiration, and faith to motivates us in our work to make sure that any child, anywhere, without answers to their illness will have a community to turn to for resources and support to heal, and we are ready for the next leader for this effort.
About the Chief Operating Officer role
Reporting to the Founder & Executive Director and working as a key member of the organization’s leadership team, the COO will take a lead role in building, implementing, and overseeing all of the organization’s systems, processes, workflows, and procedures. The COO will have bottom line responsibility for leading and managing all operational and administrative aspects of the organization. The COO will be responsible for a comprehensive array of administrative services and operations, including human resources, recruiting and hiring, legal affairs and other operations that are required to effectively and efficiently support the organization’s programs and development. In conjunction with the Founder & Executive Director, the COO will be responsible for developing, implementing, and managing the annual budget.
∙ Lead in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives.
∙ Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the funds invested in the organization.
∙ Helps to establish and execute organizational priorities on weekly, monthly, and long-term basis.
∙ Works with Leadership Team to facilitate effective long-term planning and strategy.
∙ Facilitates intra-departmental collaboration to ensure that all departments are communicating effectively and supporting one another as needed.
∙ Troubleshoots and strategizes to address departmental and organizational challenges.
∙ Assists staff with the implementation of departmental goals, policies, procedures, and reporting tools through effective use of performance metrics and financial results.
∙ Promotes a team approach to delivering high quality, cost-efficient programs and improved outcomes are the primary goals.
∙ Implements effective tools to improve operational efficiency and control costs.
∙ Leads the performance management process that measures and evaluates progress against goals for the organization.
∙ Participates in HR decisions regarding senior staff, approves salaries, and participates in key hires and terminations.
∙ Conducts, or participates in, annual reviews for all staff.
∙ Provides for all staff a strong day-to-day leadership presence and support.
∙ Participates in regular quality and process improvement meetings with Leadership Team.
∙ Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of CC4C.
∙ Develops and establishes operating policies consistent with the Executive Director’s overall policies and objectives and ensures their adequate execution. Appraises and evaluates the results of overall operations regularly and systematically and reports these results to the Executive Director.
∙ Oversee, manage and establishes policies to ensure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.
∙ Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation, human resources, recruiting and hiring, and employee benefit plans. Ensures that the interests and welfare of employees as individuals are preserved and protected.
∙ Analyzes the current information technology infrastructure and scopes out the next level of information technology and financial systems that support the growth of specific programs and the organization overall.
∙ Lead the audit process to include obtaining Audit RFP, submitting audit requests and responding to auditors’ requests/questions.
∙ Develops and implements systems for reporting, measurement, and supporting revenue generation.
∙ Ensures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
∙ Performs other duties as identified or assigned.
QUALIFICATIONS Knowledge, Skills & Abilities:
∙ Bachelor’s degree REQUIRED. MBA recommended (but not required).
∙ Minimum six years of management, finances, operations, human resources and strategies experience.
∙ Proven track record of outstanding performance and record of exceeding goals.
∙ Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
∙ High level of business acumen and understanding of budgets, financial statements and reports, and strategic planning.
∙ Knowledge of various practice management models, with the ability to creatively solve problems and develop practical solutions.
∙ Possess thorough understanding and broad experiences with the full range of business functions and systems including strategic development and planning, budgeting, business analysis, facilities management, finance, information systems, human resources, legal affairs, community development and outreach, and marketing.
∙ Ability to balance the delivery of programs against the realities of a budget.
∙ Excellent written and verbal communication skills required.
∙ A solid grasp of data analysis and performance/operation metrics.
∙ Strong knowledge of IT/Business infrastructure and MS Office.
∙ Ability to effectively build organization and staff capacity.
∙ Must have the ability to develop a highly effective and dedicated workforce.
∙ Must have the ability to create protocols and streamline processes that ensure the organization runs smoothly.
∙ Must demonstrate integrity and a commitment to excellence in her/his work
∙ Experience leading and inspiring others to new levels of effectiveness and operational impact.
∙ Ability to multi-task and prioritize workload in a fast-paced environment.
∙ Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Please join us!
We are looking for an inspiring and dedicated leader to champion our mission!
Salary based upon experience.
If you are interested in this opportunity, please submit cover letter and resume to: firstname.lastname@example.org