Question 1

Update on CC4C Data Breach - 7/9/21

Accepted Answer

INFORMATION INVOLVED  Yesterday evening we became aware that some of our supporters received an email and/or phone call asking for donations and providing banking information that is not connected to CC4C for electronic payment.  Phone calls are coming from a San Francisco/628 area code and the caller has in some instances left a personal voicemail asking for a call back.  At this point, we believe that the only information that has been compromised is email and (in some cases) phone numbers – please take comfort in that NO FINANCIAL INFORMATION HAS BEEN COMPROMISED.

Question 2

OUR RESPONSE

Accepted Answer

We have contacted all of our vendors and platform providers to verify the security of our accounts and have changed passwords and put a two-step authentication in place wherever possible.  We are in the process of scanning and updating the security aspects of all employee devices. We have notified law enforcement officials and will continue to monitor the data breach.  We will be providing updates to our families and donors as new information becomes available.

Question 3

WHAT YOU CAN DO

Accepted Answer

Avoid opening suspicious emails or answering suspicious calls from a person claiming to be a representative of CC4C.  If you have made a donation, please notify us immediately so that we can share that information with law enforcement officials.  If you have any question as to whether a communication that you receive is an authorized communication from CC4C, please contact us at 512-777-1065 or info@cc4c.org for verification.  The Federal Trade Commission (FTC) recommends that you place a free fraud alert on your credit file. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts. You can contact any one of the three major credit bureaus listed below. As soon as one credit bureau confirms your fraud alert, the others are also notified to place fraud alerts. The initial fraud alert stays on your credit report for one year. You can renew it after one year.   Equifax: https://www.equifax.com/personal/credit-report-services/   Experian: experian.com/help   TransUnion:  https://www.transunion.com/

Question 4

Accepted Answer

For more information, visit the FTC’s website, IdentityTheft.gov/databreach, for steps you can take to help protect yourself from identity theft. The steps are based on the types of information exposed in this data breach.

Question 5

Accepted Answer

For questions, additional information, or to report unauthorized contact, please contact our office at 512-777-1065 or info@cc4c.org   We apologize for the inconvenience and are actively reviewing and tightening our technology policies and procedures to reduce the likelihood of future breaches. We are grateful for your support of CC4C and our children and families.

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